Based in Essex and with offices in London and Surrey, our IT Support teams work mainly with businesses in need of IT Support in London and the Southeast, but we also have clients spread all over the UK.
Could your in-house IT team use some extra help?
Our Complementary IT Support services are fully tailored to your specific needs. You pick and choose where and when your in-house teams could benefit from having some additional IT Support.
Our IT experts work as an extension of your in-house team
No more delays on fixing IT problems
Enhance your IT abilities and increase efficiency
Accredited & experienced team
Cutting-edge tech knowhow
Excellent customer service
What do we do?
Helpdesk IT Support
You can have our 1st and 2nd line Support technicians working as an extension of your company to be the first point of contact for your in-house team.
3rd Line Support
If you prefer to have your in-house IT department doing the daily front-line support for your company, you can always use the help and expertise of our certified team to help you sort out more complex or time-consuming IT issues.
Our qualified IT engineers can help your team get through critical problems in a faster, more efficient way, whenever emergencies occur.
The last records that we are proud of!
Service Desk Tickets resolved in the last 6 months
Average call waiting time
Your in-house team will be given access to our Client Portal right from the start. This will allow us to develop a simple, quick and transparent communications’ channel and efficiently deal with ongoing tickets and more complex projects. Furthermore, our software will automatically flag up and report on common and recurrent issues that are taking up your company’s time so we can book tailored training sessions. This will free up your internal human resources so they can spend more time on what really matters.
“Our aim is to help making businesses more efficient and profitable through technology.“
We detain certification to the internationally recognised ISO 9001:2015 standard, which means we have a Quality Management System in place to ensure the consistency and improvement, leading to high levels of performance and customer satisfaction.
With our accreditation to the Information Security Management Standard in place, we prove that we are able to minimise risks to potential data security breaches and reduce errors and costs, while demonstrating credibility and trust.
Achieving this certification demonstrates our commitment to cyber security and means that the measures currently in place will protect against the vast majority of common cyber-attacks.
We put a great deal of effort and time into developing the right partnerships.