There are many great ways to get help from the IT Support team at TechVertu. You can:
When you click on the TechVertu application, this window pops up. This is the best way to get our assistance, as you can use the simple tool to put in your contact information. You can include up to three screenshots to show us what is happening. Above all, this comes through to our system very quickly and we can even see the current status of the computer it was sent from!
Sending us emails is another great way to get our assistance. This method takes your email and processes it into a ticket. Once processed, you will receive an email notification, letting you know that we have seen your request.
If you haven’t got access to the internet or your emails, or your request is urgent, you can call our main office number. Depending on which service you require, you will need to press one of the following numbers on your keypad:
Press 1 for support
Press 2 for sales
Press 3 for billing
Press 9 for other
Also remember to always use the ticket reference number in your email’s subject, when responding to any of our emails. Example: T20200212.0001
We hope this guide will help you get the best level of support we can provide.