Helpdesk IT Support
You can have our 1st and 2nd line Support technicians working as an extension of your company to be the first point of contact for your in-house team.
Complementary IT Support
Based in Essex and with offices in London and Surrey, our IT Support teams work mainly with businesses in need of IT Support in London and the South East, but we also have clients spread all over the UK.
Could your in-house IT team use some extra help?
Our Complementary IT Support services are fully tailored to your specific needs. You pick and choose where and when your in-house teams could benefit from having some additional IT Support.
Our IT experts work as an extension of your in-house team
No more delays on fixing IT problems
Enhance your IT abilities and increase efficiency
Accredited & experienced team
Cutting-edge tech knowhow
Excellent customer service
What we do?
3rd Line Support
If you prefer to have your in-house IT department doing the daily front-line support to your company, you can always use the help and expertise of our certified team to help you sorting out more complex or time-consuming IT issues.
Emergency support
Our qualified IT engineers can help your team getting through critical problems in a faster, more efficient way, whenever emergencies occur.
Client portal
Your in-house team will be given access to our Client Portal right from the start. This will allow us to develop a simple, quick and transparent communications’ channel and efficiently deal with ongoing tickets and more complex projects. Furthermore, our software will automatically flag up and report on common and recurrent issues that are taking up your company’s time so we can book tailored training sessions. This will free up your internal human resources so they can spend more time on what really matters.
Our aim is to help making businesses more efficient and profitable through technology.
Certifications
ISO 9001:2015
We detain certification to the internationally recognised ISO 9001:2015 standard, which means we have a Quality Management System in place to ensure the consistency and improvement, leading to high levels of performance and customer satisfaction.
ISO 27001
With our accreditation to the Information Security Management Standard in place, we prove that we are able to minimise risks to potential data security breaches and reduce errors and costs, while demonstrating credibility and trust.
Cyber Essentials
Achieving this certification demonstrates our commitment to cyber security and means that the measures currently in place will protect against the vast majority of common cyber attacks.
Our partners
With our integrated and tailored IT Support solutions, we take control of your IT systems and manage everything for you.
3,956
Service Desk Tickets resolved in the last 6 months
95%
Overall Customer Satisfaction
98%
Server up time
