IT Support and Managed Services

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The Ultimate Guide: How to Start a Remote IT Support Business in the UK

How to start a remote IT support business in the UK

The demand for skilled, reliable, and remote IT support has never been higher. Businesses of all sizes are increasingly reliant on technology, and the shift to flexible working has created a critical need for support that isn’t tied to a physical location. For the tech-savvy entrepreneur, this presents a golden opportunity. Your technical expertise is

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What Is Helpdesk Software? A Comprehensive Guide for Modern Businesses

What is helpdesk software

Helpdesk software has become an essential tool for delivering fast, organised, and efficient support, whether you’re managing IT tickets, customer queries, or internal requests. In this guide, we break down exactly what helpdesk software is, how it works, and how to choose the right platform for your business. What is helpdesk software? Helpdesk software is

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What Does an IT Support Person Do? Job Description 2025 + Career Path

What does an IT support person do? Job description 2025 + career path

We’ve all experienced that moment of tech-induced panic: the sudden error message, the stubborn printer, or the Wi-Fi that’s decided to take an unscheduled break. When our essential technology falters, it can feel like everything grinds to a halt. So, who are the skilled individuals working diligently behind the scenes to resolve these headaches and

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The True Cost of Downtime How Reliable IT Support Keeps Your Business Running

The true cost of IT downtime

Businesses can suffer significantly from IT outages, impacting their operations, earnings, and reputation. The term “downtime” describes when a network, machine, or system is unavailable or not operating as intended. There are several reasons why IT may experience downtime, including software bugs, hardware malfunctions, cyberattacks, and even natural disasters. Key Takeaways Understanding the cost of

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Bridging the IT Skills Gap: Outsourcing vs. Hiring In-House

IT skill gap solutions - outsourcing vs. In-house IT support

With technology advancing rapidly and increasing reliance on electronics, the demand for IT professionals spans every sector. Yet, many businesses, particularly small and medium enterprises (SMEs), struggle due to a lack of qualified IT staff. This challenge often stops them from adopting new technologies or effectively managing their IT support. The impact of this skills gap

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